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FAQ

1. Who founded the brand?

The brand was founded by Carolina Martin – a cosmetologist and the founder of the largest network of cosmetology and aesthetic medicine clinics.

2. Are we the Polish brand?

Yes! We are the Polish brand. Additionally, we use Baltic amber in our products, showing and promoting it as an extremely valuable national product.

3. What distinguishes us?

We create exclusive and extremely effective cosmetics on the basis of the gold of the north – the Baltic amber.

4. Are our cosmetics natural?

Our cosmetics are based on 100% natural active ingredients. Thanks to them, the skin care carries with itself a special energy, which you will feel not only on your skin.

5. Are our cosmetic products tested on animals?

No, our cosmetic products are not tested on animals.

6. Can all our products be used during pregnancy and breastfeeding?

Yes, our products can be used by pregnant and breastfeeding women.

7. How long can our cosmetics be stored?

Our products can be stored for 6 months after opening.

8. How do I place an order?

To place an order, select the product(s) and add them to your basket. Then go to the shopping cart by clicking on the icon in the upper right corner and follow the instructions on the website. Fill in all the fields for your address details and choose the payment method and delivery method for your order. Read the terms and conditions, then accept them and press the “buy and pay” button. Make your payment. After payment has been made, you will receive an automatic email notification that your order has been accepted.

9. How do I pay for my order?

When placing an order you can pay using Przelewy24 electronic payment service, by credit card (Stripe) and by traditional transfer.

10. Can I return my order?

You have 14 days to withdraw from the purchase agreement. You can download the return form (here) [link]. Please make sure that the products you are sending back are intact. To learn more, see our Terms and Conditions [link to Terms and Conditions].

11. I have some technical issues

In case of any problems, you can always contact us through the contact form [link].